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How to check SMS Delivery Statuses?

  • Updated

Introduction

Short Messaging Service (SMS) is one of the reliable ways to communicate with the leads and provide them with important information regarding their admission process.

SMS is a personalized way of communicating with the leads/prospects with the help of tokens.

SMS is used to trigger OTPs for creating accounts, sending transactional communications like Successful registration, account creation, successful payment & application submission, and Promotional communication like Webinar information, Events information, coupons, codes, new schemes, etc.

SMS is used for almost all the types of important communications.

You can send SMS from Automation, Lead manager, Application manager, and on Raw data as well.

 

SMS Communication Report

Below are the steps to check the report of SMS communications triggered from Meritto:

  1. Type "Communication Performance" in the menu search
  2. All the Job IDs will be visible, You can also filter via Job IDs.
  3. On the top right corner, click the filter button, and in the 'Medium of Communication', select SMS.
  4. Click on the Job ID for which you want to see the performance and you will be redirected to the Communication Logs Detailed report page.
  5. Click On SMS Stats to see the snapshot of the SMS communication via the selected Job ID.
  6. Mouse hover on the status and you will be able to see the detailed description of the status.
    You can further bifurcate the report based on the communication status.
  7. You can also filter for a particular status from the filter button on the top right corner of the page.

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SMS report is classified into 9 broad categories on Meritto.

Let us go through each category and its description

  • Sent:
    All SMS sent from the System.

  • Delivered:
    SMS was successfully delivered to the customer's handset.
    The delivery percentage indicates out of sent how many SMS delivered to the customer.

  • Clicked:
    Total count of unique clicks on the link in the SMS (The click activity is captured when the link used in the SMS is shortened to Meritto link, this is enabled by default on Meritto, hence advised to use a variable for links) i.e. click can be tracked only when the link is available.
    The clicked percentage indicates out of delivered how many SMS clicked.

  • Absent Subscriber:
    The number of communication failed due to the phone being switched off, due to the phone being out of coverage area. Telecom services not providing service for a particular number.
    Resolution: Confirm the receiver’s number.
    The Absent Subscriber percentage indicates out of sent SMS how many SMS fall into this category.

  • Invalid Subscriber:
    The number of communications failed due to the wrong mobile number.
    Resolution: Confirm the receiver’s number.
    The Invalid Subscriber percentage indicates out of sent SMS how many SMS fall into this category.

  • DND:
    Total Number of SMS not delivered due to NDNC rejected or DND.
    The DND percentage indicates out of sent SMS how many SMS failed because the number was registered under DND.
    Below are the Possible reasons for DND.

    S.No.

    Status

    Description

    1

    DNDNUMB

    The mobile number is DND.

    2

    PRFT-NT-MTCH

    Preference not matched. This error code is received for Service Explicit content only. When the end-user is registered under DND. This is completely based on the DND preference selected by the end-user.

    3

    REJECTED-MULTIPART

    Validation fails [SMS over 160 characters] to DND number

     

  • Message Inbox Full:
    Total Number of SMS not delivered because the Inbox of subscriber was full.
    The Message Inbox Full percentage indicates out of sent SMS how many SMS failed because the Message Inbox was Full.

  • Credit Consumed:
    Total number of credits consumed for the SMS sent.
    Visit the article on How SMS credits are calculated.

  • Failures:
    The total number of SMS Failed under this category is mentioned below (SMS failed due to Absent Subscriber, Invalid Subscriber, DND, and Message Inbox Full are not included in this list as they are calculated separately).

    To help you identify error codes and to identify reasons for failures here is a list of common error statuses received with a suitable description.

    S.No.

    Status

    Description

    Possible Resolution/Remarks

    1

    AWAITED-DLR

    The mobile number has been accepted and submitted to the operator. Awaiting delivery report from the operator

    The Operator has not shared the report, Wait at least 72 hours. 

    2

    BLACKLIST

    Blacklisted number. This will be at the operator level due to multiple DND complaints from subscribers.

    Number Blacklisted by the operator due to a lot of DND complaints, Always provide valid proof of user consent once a DND complaint is received

    3

    EXPIRED

    SMS expired after multiple re-try.

    The operator tries to send an SMS for 48 hours & then the Message expires if not delivered

    4

    FAILED

    SMS expired due to roaming limitations. / Failed to process the message at the operator level.

    The operator try to send an SMS for 48 hours & then the Message expires / Possible International Roaming 

    5

    HANDSET-BUSY

    The subscriber is in busy condition.

    Try again later

    6

    HEADER-NOT-REGISTERED-FOR-TEMPLATE

    The Sender ID used along with the template ID does not match the registration in the DLT portal

    SMS sent from different Sender IDs approved on the DLT portal under different Sender IDs.

    7

    INVALID_TEMPLATE_ID / TL-ID-INVLD

    The template ID received is in the wrong format or there is no template ID tag.

    The template DLT ID is wrong, Please check your DLT portal and update the template ID

    8

    INVALID-NUM

    In case any invalid number is present along with the valid numbers.

    Confirm the receiver’s number

    9

    INV-NUMBER

    Invalid number.

    Confirm the receiver’s number

    10

    MAX-LENGTH

    In case the message given in any one of the nodes exceeds the maximum of 1000 characters

    Reduce the template character

    11

    MOB-OFF

    Mobile handset in switched-off mode.

    The Operator tries to send San MS for 48 hours & then the Message expires if not delivered

    12

    NET-ERR

    Subscriber’s operator not supported/Gateway mobile switching error.

    The carrier delivering the text message had network issues. This is a temporary error. You can retry later when the carrier network is unaffected.

    13

    REJECTED

    SMS Rejected as the number is blacklisted by the operator.

    Customer number blacklisted by the Operator

    14

    SENDER-ID-NOT-FOUND

    Sender ID not found.

    Sender ID not registered at DLT portal Or Not configured at Vendor's Portal

    15

    SERVER-ERR

    Server error

    Try after Some time

    16

    SNDRID-NOT-ALLOTED

    Sender ID not allocated.

    The wrong Sender ID was configured at Meritto, which is not registered

    17

    SNDR-NT-MTCH

    Sender ID does not match Entity ID (PE ID)

    Sender ID not registered under provided Entity ID

    18

    SNDR-NT-REG

    Sender-Id not registered at the Operator level.

    Check the DLT portal for  Sender ID registration

    19

    SPAM

    Spam SMS

    Subscribers have marked the SMS Spam from the sender ID

    20

    TEMPLATE-BLACKLISTED

    The message template pushed has been blacklisted at the DLT platform level.

    A template is Blacklisted or disapproved at the DLT platform, Re-park a new template for approval

    21

    TEMPLATE-ID-NOT-FOUND

    The message content sent does not match with the list of added templates.

    The wrong template id was configured against the template

    22

    TEMPLATE-INACTIVE

    The message template sent is in an inactive status at the DLT platform level.

    The template is Blacklisted or disapproved at the DLT platform, Re-park a new template for approval

    23

    TEMPLATE-NOT-MATCHED

    If the template does not match the template registered on the DLT platform OR the domain used in the SMS is shortened to the Meritto link, either use a variable for the domain or exclude the domain from getting shortened from the domain shortener config (click report will not generate if the domain is excluded)

    Please re-check the template registered on the DLT portal & configured at the Meritto portal

    24

    TEMPLATE-VARIABLE-EXCEEDED-MAX LENGTH

    The variable content sent exceeds the allowed limit (30 characters)

    A variable should be less than 30 Char

    25

    TIME-OUT-PROM

    Time out for promotional SMS. As Per TRAI - Promotional SMS can be sent only between 9:50 AM to 8:50 PM. 

    Time is defined by TRAI for Promotional SMS

    26

    UNDELIV

    Failed due to network errors.

    Please try after some time

    27

    SERIES-BLK

    Series blocked by the operator.

    NA

    28

    SERIES-BLOCK

    Mobile number series blocked.

    NA

    29

    NOT-OPTIN

    Not subscribed for an opt-in group.

    NA

    30

    OPT OUT-REJ

    Opt-out from subscription. Read more about blacklisting numbers

    NA

    31

    OUTPUT-REJ

    Unsubscribed from the group. Read more about blacklisting numbers

    NA

    32

    MEMEXEC

    Handset memory full.

    NA

    33

    BARRED

    End-user has enabled message barring system. / Subscriber-only accepts messages from Closed User Group [CUG].

    NA

    34

    HANDSET-ERR

    The problem with the Handset or the handset failed to get the complete message. / Handset doesn’t support the incoming messages.

    NA