Mobile Number Not Showing for Leads Pushed via API or Direct Upload

Overview

If a lead is created but the mobile number appears as "NA" or is missing entirely, it could be due to either system settings related to duplicate data or an incomplete API payload. This article explains both scenarios and how to verify the root cause.

Scenarios and Troubleshooting Steps

This can be because of two reasons
1. Second Registration Using Duplicate Mobile Number: When a user registers using a new email ID (e.g., Testing12@gmail.com) but with a mobile number that already exists in the system, the outcome depends on your institute’s unique mobile number. If your institute has unique mobile number enabled:

• A new lead is created, but the mobile number will not be saved. Instead, it will show as "NA", because the system does not allow duplicate mobile numbers.  
  
  
• If unique mobile number is not enabled:
  A new lead is created, and the mobile number is saved, even if it already exists for another lead.
  

2. Check whether the mobile number is pushed or not through the API to the Meritto system.       
In this case, check API logs 

• Reports and Analytics > API logs
  

• Locate and click on the relevant API name.
• On the opened page, search using the email ID for which the mobile number is not appearing.
  
• Click the eye icon on the right side of the corresponding row.
• Review the post data to verify if the mobile number was sent to the Meritto system. If the mobile number is missing, it indicates that it was not pushed via the API.