Transactional SMS and Alerts

Overview

The Stop Transactional SMS feature introduces an update to the SMS configuration settings, enabling better control over communication management. Effective February 20, 2025, this enhancement allows for streamlined SMS handling, reducing the risk of unexpected service disruptions and ensuring a more precise configuration of transactional messaging. 

Core Functionalities

Here’s a breakdown of the new features:

1. Automatic Pause with “Stop Transactional SMS” Configuration
   A new feature has been introduced to automatically pause SMS services when the credit balance reaches zero. This ensures that all transactional and promotional messages, including OTPs, payment confirmations, and login credentials, are paused until credits are replenished.
   Error code: Connect with Organization - 4021 (This means 0 or Negative balance.)
   Additionally, users can manually stop transactional SMS through the "Stop Transactional SMS" configuration in the SMS control section, allowing for greater control over SMS allocation and usage.
   
   
   
   
2. Proactive Notifications for SMS Credit Balance
   The system now includes proactive SMS credit balance alerts, notifying you when your credits reach a predefined threshold. This ensures continuous monitoring and better management of SMS usage.
   

   You can configure alerts to trigger notifications when:

   • A specific percentage of SMS credits is consumed (e.g., 50%, 70%, 90%, and 100%).

   • The credit balance falls below a defined limit (e.g., 5,000).

     This feature allows proactive credit management, preventing unexpected depletion and ensuring uninterrupted SMS services.

     
     
     
     
3. Manage Your Settings Easily
   All of these features can be managed directly from the Communication & Account setup page respectively, where you can:
   
   • Pause transactional SMS at any time.
   • Set and adjust your credit balance alerts.
     
     

Benefits of the Functionalities

• Uninterrupted SMS Communication – Prevents unexpected pauses in transactional and promotional SMS by allowing proactive credit management.
• Greater Control – Enables manual pausing of transactional SMS and real-time configuration of alerts for better communication oversight.
• Optimized Credit Usage – Helps allocate SMS credits efficiently, ensuring critical messages like OTPs and payment confirmations are prioritized.
• Proactive Monitoring – Alerts notify when credits are low, preventing service disruptions and allowing timely recharges.
• Seamless Configuration – All settings can be easily managed from the Communication & Account Setup page for quick adjustments.

Conclusion

These updates enable real-time management of your communication settings, ensuring uninterrupted SMS service. To prevent disruptions, it is recommended to maintain a sufficient SMS credit balance, allowing continuous control over message delivery without unexpected pauses or delays.