How the Activity format enhances Readability

Introduction

We’ve introduced a significant enhancement to how activity logs are recorded and displayed for Lead/Application/Opportunity Profile field updates. With this update, users will now see a structured data format, making activity tracking much more organized, readable, and actionable.

What's New?

• Instead of plain text activity logs, the system now provides structured details about the fields that were updated.
• Masked fields remain secure, ensuring that sensitive data is never exposed.
• API responses now include activity detail ID data which client can use to get field update details in a tokenized format, helping clients process activities efficiently.

How Does It Work?

Old vs. New Activity Format

Let's compare the old and new versions of activity logs for better understanding.

🔴 Old Version (Unstructured Data)
When a user updated a lead/application/opportunity profile, the system previously recorded a generic activity log like this:

Activity:

This did not provide the data in a structured format on what was changed. Also, there would be some confusion when reading the activity with more number of field updates. 

This data was plain text and even if the user had masking enabled, the activity printed on the timeline was not masked. 

🟢 New Version (Structured & Detailed Data)
Now, the system will log updates in a structured activity format:

Activity:

When user clicks on "View Activity"

Now, users can easily identify below mentioned things by just clicking on the "View Activity link:
✔ Which field was updated (Field Name)
✔ What the previous value was (Old Value)
✔ What the new value is (New Value)

Note: We have updated the same for all the activities where Field updates are captured.

How Does This Improve Security?

• Previously, masked fields were visible during edits, even when masking was enabled.
• Now, masked fields stay hidden even during updates, ensuring compliance with data security policies.
• When users click on "View Activity," any sensitive field updates will be displayed. However, if field masking is enabled, the masked fields will remain hidden for those users.
• The API response now ends with "View Activity", preventing sensitive data from being exposed in plain text. The users can get the Activity details by fetching the Activity Detail ID. 

Benefits

• Better tracking & insights – Users can now easily understand changes without digging through plain text.
• More efficient API responses – Clients can process updates programmatically with structured token data.
• Improved security – Sensitive data remains masked even while editing and viewing activity
• Seamless user experience – Activity logs are more readable and actionable.

FAQs

• What if I need to process masked fields?
  Masked fields remain hidden for security. If needed, you can fetch additional data based on permissions and access controls.
• Where can I see these changes in the system?
  The enhanced activity format is visible in:
  -The Activity Logs inside Lead Manager.
  -The "View Activity" link after the masking release.
  -API responses when fetching activity details.

With this update, activity tracking is now:
✅ More readable
✅ More structured
✅ More secure
✅ More useful for data processing

This enhancement ensures that all users can easily track field updates, maintain security, and process activities efficiently.