Purpose

The purpose of this Data and Logs Retention Policy is to establish guidelines for the retention, management, and disposal of data within Meritto. 

This policy ensures compliance with legal requirements, protects sensitive information, and supports efficient data management practices.

Scope

This policy applies to all data generated or managed by Meritto, including but not limited to:

• Business Data: Includes Leads, Applications, Opportunities, IVR calling data, Communication records, and their payment histories.
• Logs: Includes system logs, access logs, audit trails, and any other logs generated by Meritto's applications or systems.

Definitions

• Data: Any information that is stored electronically or physically and is utilized for operational, regulatory, or compliance purposes.
• Retention Period: The duration for which data must be retained before it is archived or destroyed.
• Disposal: The process of securely destroying data that is no longer required.

Retention Guidelines

Data retention periods will be established based on legal requirements, business needs, and industry standards. The following table outlines the retention periods for different data types at Meritto.

Business Data

All your work data like Leads, Applications, Opportunities, IVR calling data, Communication records and payment histories are stored in the system for perpetuity and are only removed from the system when you delete this data or put in a request for this data to be deleted.

Logs

Policy Review

This policy will be reviewed annually to ensure compliance with applicable laws, regulations, and industry standards. 

Contact Information

For questions regarding this policy or data retention practices, please contact the Data Protection Officer at infosec@meritto.com.