Introduction

Query Manager is a centralized Query handling platform that handles various kinds of queries raised by the applicant so that they have a smooth and easy journey. These queries can be related to admission, general queries, etc.

How to Re-assign a Query?

1. Navigate to the query manager through Query Manager> Manage applicant queries

2. Open the query that you want to Re-assign.

3. You will see 3 dots on the top right of the query box. Click on it and select 'Re-assign Query'

4. This will open a Pop-up and select category, sub-category, and the user you want to assign the query to.

5. Click on Submit to execute the selections and reassign the query.

How to Bulk Re-assign?

1. Navigate to the query manager through Query Manager and select Manage applicant queries

2. Using filters on the top right, select a category and a user the queries are currently assigned under.

3. You will see 3 dots on the top right of the query box. Click on it and select 'Re-assign Query'

4. This will open a Pop-up and select category, sub-category, and the user you want to assign the queries to.

5. Click on Submit to execute the selections and reassign the queries.