This feature will give a detailed view of the number of queries raised by the students and how effectively, they are being handled under different headings for better bifurcations.
Student Query Views
- Total Tickets: The overall number of tickets received during the selected period.
- Open Tickets: The number of tickets that haven't been addressed within the chosen timeframe.
- In Progress Tickets: Tickets that are still pending or being worked on at the end of the selected period, as they await feedback.
- Closed Tickets: The total number of tickets closed within the selected duration.
- Feedback Note Given: The number of tickets without feedback from the applicant during the chosen timeframe.
- Positive Feedback: The number of tickets where the applicant provided positive feedback in the selected duration.
- Negative Feedback: The number of tickets with negative feedback from the applicant during the chosen timeframe.
Filters of Query Management System
The Query Management System's Filter feature assists in sorting and selecting specific queries from the pool. Here are the available filters:
- Select Form: Use this to pick the right form.
- Payment Status: Check if the payment is approved or pending.
- Category: Sort queries by chosen categories, such as eligibility criteria or form corrections.
- Assigned To: Sort queries assigned to a specific user.
- Status: Organize and filter queries by their completion status (e.g., Open, Closed, In Progress).
- Created Date: The date the query was made.
- Updated Date: The date query was updated from our end.
- Last Replied By: Shows who last replied to this query.